e-Com Manager FAQs

Can e-Com Manager handle orders from my sales team as well as website orders?
Yes, e-Com Manager provides three order processing interfaces:
1)Sales team or call center orders, 2)Website orders, 3)Reseller and Distributor orders

What types of reports are available?
Reporting is broken down into 4 areas which include: order status, inventory, sales, and production. Each of these areas have a number of reports with powerful data mining capabilities.

How are credit cards handled?
Credit cards are processed through VeriSign.

How long does it take to set-up e-Com Manager?
Standard set-up of e-Com Manager can be implemented in 7 business days.  However, any customization required may take extra time.

How is e-Com Manager different than other e-commerce management systems?
e-Com Manager is not only a web-based application used for order management--it is also integrated with our onsite warehouse and fulfillment center. MarketLink Enterprises designed e-Com Manager to fit the specific e-commerce needs of our customers that other standard packages failed to address.  Software Completions has the fulfillment expertise to integrate the complete process from order entry through to delivery. The complete automation of front and back-end operations allows our clients to self-manage and monitor their products online. e-Com Manager can be customized to fit the needs of small or large companies in both B2B and B2C situations.

Our company is expecting rapid growth, how scalable is e-Com Manager?
We have clients that average about 5 orders per day with one item per order to clients that have peaked at 3,500 orders and as much as 30,000 items shipped in a single day.

Will e-Com Manager provide marketing information?
Yes, e-Com Manager offers real-time information on customers, sales, shipping, and the results of promotional efforts through user-configurable reports and graphs, which allow slicing data by various time periods, product categories, sales channels, and delivery regions. e-Com Manager's marketing analytics allows data mining for customer segmentation, product cross-sells/up-sells, and future targeting.

What if I already have a shopping cart that I am happy with - can you still ship my orders? - OR -
What if I already have a fulfillment solution I am happy with - can I still utilize your shopping cart or sales-force order entry system? - OR -
What if I am shipping my own (or others') orders - can I use e-Com Manager to track orders, maintain inventory, and manage the warehouse?
The answer to all of these is: Yes! Our automated import/export facility allows for use of as much or as little of the system as the client needs - excellent for small companies looking to grow, or bigger companies looking for outsourcing opportunities.

Off-site order management is too risky. How do I maintain tight control over orders, inventory and data through a web-based management system?
e-Com Manager was developed using a wealth of fulfillment and data management experience. It represents a new spin on a very successful web-based warehouse management system offered to MarketLink Enterprises' clients for many years. We've learned through experience the basic elements of successful order management. These include providing clients and users with instant visibility of tracking information once orders are shipped, of inventory once orders and assembly are reconciled, and of inventory floor levels for crucial production elements. e-Com Manager automates these tasks, providing users with powerful reports, allowing your customers easy access to your product, and you the ability to put a finger on every piece in our fulfillment center.

If you have any questions that you think should be added to this page, please email them to:
Info@MLEnterprises.com